Care works best with clear communication.
A few practical notes help protect your time, our team’s time and the quality of every appointment.
Updated July 13, 2026
We are here for you
Your satisfaction matters. Before curing under the lamp or moving to the next step, please confirm that you are happy with the length, shape and colour. If something does not feel right during your service, tell us so we can adjust it.
All completed services are non-refundable. Open communication during the appointment helps us provide the best result.
Our service guarantee
We offer a 7-day service guarantee on nail enhancements and gel/shellac polish for chipping, breakage or issues caused by our work. Regular polish includes a same-day touch-up guarantee. Contact us as soon as possible so we can assess and schedule a correction.
Changes and cancellations
Plans change. If you need to cancel or reschedule, please call or message us with as much notice as possible so another guest can use the time. No-shows and changes made less than one hour before an appointment may result in a small fee.
Running late?
Please call us. We will do our best to accommodate you without affecting the next guest. Depending on the remaining time, we may need to simplify the service or move it to another time.
Comfort and safety
Tell us about allergies, sensitivities, injuries or health concerns before the service begins. Our team cannot diagnose or treat ingrown toenails or provide medical care; please consult a licensed health professional for those concerns.
Phone use during service
Limiting phone use helps product set properly, allows your technician to work precisely and gives you time to relax.
Group bookings
Bookings for three or more guests may require a deposit to hold the time. If cancelled at least three hours in advance, the deposit may be refunded or applied to a future visit. Cancellations within one hour may make the deposit non-refundable.
A few reminders
- Please keep personal belongings with you; the studio cannot accept responsibility for lost items.
- Children are welcome when supervised by a parent or guardian.
- For detailed art or removal, add the service while booking so enough time is reserved.